Bookings and deposits
In order to secure you place on either a Trip or Sailing Course you are required to complete the online booking form and pay the full amount requested.
Payment options: Paypal, bank transfer or cheque, payable to Sail Boat Project CIC and sent to our address at 130 Hollingbury Park Avenue, Brighton, BN1 7JP. Bank details are available on request.
We can accept a 50% deposit for a course or trip that is scheduled more than 90 days in advance of your booking date. Full payment of balance is due 56 days (8 weeks) before the start of your course/trip. Please contact us for more details.
Please note that if you are taking advantage of a discount or special offer only one of these can be used, they cannot be combined.
Cancellations and refunds
- Deposits are non-refundable.
- Cancellations made within 56 days (8 weeks) of the start date of the holiday / course result in the full payment being non-refundable. This is unless we can fill your place, in which case you will forfeit the deposit or 25% of the course fee if full payment has been made.
- Cancellations made more than 56 days (8 weeks) before the start date of the holiday will result in the balance of payments being refunded if they were paid in advance. A portion of the deposit may still be held by Sail Boat Project to cover costs that we may have incurred, but usually we can return the full amount.
We therefore recommend you take out insurance which will cover you should you need to cancel your booking.
Cancellations by Sail Boat Project
Sail Boat Project CIC reserve the right to cancel holidays and courses at our discretion. If we are forced to do so, such as due to bad weather, we will work with you to attempt to find you a suitable replacement or if not we will refund all of your money. However, Sail Boat Project cannot be held responsible for any other loss that you may have incurred due to cancellation of your course or holiday.
You are advised to take out holiday insurance if you wish to be covered for this potential loss. Please check that it will cover everything you want it to. If sailing to the continent, or you are visiting us from the EU, it is worth having an up to date E111 Health Insurance Card. Please note that these are not valid in the Channel Islands and separate health insurance is advisable if travelling there.
Alterations by Sail Boat Project
Sail Boat Project CIC reserve the right to change the boat you have been allocated, for operational reasons. We also reserve the right to alter the destination of courses and holidays at our discretion, subject to discussion and agreement with customers. Alterations will only be considered in the anticipation of extreme weather conditions, and customers will be substituted with a sail passage of equal value and duration, or be offered to re-schedule to the next available trip to that destination.
Complaints Procedure
While we do everything we can to make your time with us enjoyable, rewarding and safe, you may feel we have not met your expectations in some way. We would strongly encourage you to raise any problems you encounter with us immediately, while your trip is ongoing so that we can address your concerns right away. If this is not possible for any reason, please contact us in writing (i.e. by letter or email) within 35 days of your return home setting out the basis of your complaint.
We will acknowledge receipt of your message as soon as possible, so that you know we are dealing with your complaint, and let you know when you can expect our response. This will normally be within 7 days, but some complaints may be more complex and need longer to resolve.
A member of Sail Boat Project who was not present during the trip/course that the complaint pertains to will investigate. We will ask the skipper, first mate, and where necessary other crew members present to obtain a balanced view of the issue. We will provide a response to your complaint as promptly as possible, and offer compensation where appropriate.
Privacy Policy
We take your privacy very seriously. This privacy policy explains how we process your information and you should read it carefully.
By using this website you consent to us processing your personal information in accordance with this privacy policy.
We may also also use “cookies” to identify you when you visit our website which helps us to build a profile of you and to offer you a better service.
Cookies
A cookie is a small piece of information sent by a web server to a web browser, which enables the server to collect information back from the browser. If you do not want us to use cookies to identify you please contact our technical support on 07957 522 370.
Why we want your information
We will only request and retain personal information that is essential to enable us to transact with you and deliver the activity you are booking. At the point of booking you have the option to opt out of being on our mailing list (we use Mailchimp). If you opt in to being on our mailing list we may use this to:
– build up marketing profiles
– help us decide what promotions to offer
– enable you to take part in promotions and to provide you with the most appropriate service from us
We collect personal information from you every time you email us. We will only retain your personal data that is really needed and keep it only for as long as it is really needed. We may need to pass the information we collect to other companies for administrative purposes only. We may use third parties to carry out certain activities, such as processing and sorting data, monitoring how customers use this website and sending Sail Boat Project e-mails . Third parties are not permitted to use your personal information for their own purposes.
We are committed to keeping yourdata protected and secure and we the necessary precautions to protect your personal information from loss, misuse or alteration.
Private payment information such as debit and credit card numbers are not stored by us on any electronic devices.
Our Privacy Promise
We will not pass any of your details to any third parties without your consent except to those companies with whom we work to provide sailing and sail training activities. If you wish to have your details removed from our database please contact our technical support on 07957 522 370. If you wish to make a complaint please see our complaints procedure.