Bookings and deposits
IN ORDER TO SECURE YOUR PLACE ON EITHER A SAILING TRIP OR A COURSE YOU WILL HAVE TO SEND US THE DETAILS WE REQUEST BY E-MAIL AND PAY THE FULL AMOUNT REQUESTED. DEPOSITS ACCEPTED ON REQUEST. PLEASE CONTACT US.
Payment options: Paypal, bank transfer or cheque, payable to Sail Boat Project CIC and sent to our address at 130 Hollingbury Park Avenue, Brighton, BN1 7JP. Bank details are available on request.
The balance of payment is due 42 days (or 6 weeks) before the start date of the days’ sailing or course.
If you book within that 42 day period then the full cost of the sailing or course is immediately due.
Please note that if you are taking advantage of a discount or special offer only one of these can be used, they cannot be combined.
Cancellations and refunds
- Deposits are non-refundable.
- Cancellations made within 42 days of the start date of the holiday / course result in the full payment being non-refundable. This is unless we can fill your place, in which case you will forfeit the deposit or 25% of the course fee if full payment has been made.
- Cancellations made more than 42 days before the start date of the holiday will result in the balance of payments being refunded if they were paid in advance. A portion of the deposit may still be held by Sail Boat Project to cover costs that we may have incurred, but usually we can return the full amount.
We therefore recommend you take out insurance which will cover you should you need to cancel your booking.
Cancellations by Sail Boat Project
Sail Boat Project CIC reserve the right to cancel holidays and courses at our discretion. If we are forced to do so, such as due to bad weather, we will work with you to attempt to find you a suitable replacement or if not we will refund all of your money. However, Sail Boat Project cannot be held responsible for any other loss that you may have incurred due to cancellation of your course or holiday.
You are advised to take out holiday insurance if you wish to be covered for this potential loss. Please check that it will cover everything you want it to. If sailing to the continent, or you are visiting us from the EU, it is worth having an up to date E111 Health Insurance Card. Please note that these are not valid in the Channel Islands and separate health insurance is advisable if travelling there.
Alterations by Sail Boat Project
Sail Boat Project CIC reserve the right to change the boat you have been allocated, for operational reasons. We also reserve the right to alter the destination of courses and holidays at our discretion, subject to discussion and agreement with customers. Alterations will only be considered in the anticipation of extreme weather conditions, and customers will be substituted with a sail passage of equal value and duration, or be offered to re-schedule to the next available trip to that destination.
While we do everything we can to make your time with us enjoyable, rewarding and safe, you may feel we have not met your expectations in some way. We would strongly encourage you to raise any problems you encounter with us immediately, while your trip is ongoing so that we can address your concerns right away. If this is not possible for any reason, please contact us in writing (i.e. by letter or email) within 35 days of your return home setting out the basis of your complaint.
We will acknowledge receipt of your message as soon as possible, so that you know we are dealing with your complaint, and let you know when you can expect our response. This will normally be within 7 days, but some complaints may be more complex and need longer to resolve.
A member of Sail Boat Project who was not present during the trip/course that the complaint pertains to will investigate. We will ask the skipper, first mate, and where necessary other crew members present to obtain a balanced view of the issue. We will provide a response to your complaint as promptly as possible, and offer compensation where appropriate.