In order to secure your place on either a sailing trip or a course you will have to send us the details we request by e-mail and pay the full amount requested. If the event is more than 6 weeks away you may decide to pay a deposit rather than the full amount.
Deposit amounts are as follows:
- If the full amount payable is under £150 we require a £50 deposit
- If the full amount payable is over £150 we require a £100 deposit
Payment options: Paypal, bank transfer or cheque, payable to Sail Boat Project CIC and sent to our address at 130 Hollingbury Park Avenue, Brighton, BN1 7JP. Bank details are available on request.
The balance of payment is due 42 days (or 6 weeks) before the start date of the days’ sailing or course.
If you book within that 42 day period then the full cost of the sailing or course is immediately due.
Please note that if you are taking advantage of a discount or special offer only one of these can be used, they cannot be combined.
Concessionary rates are available for people in receipt of JSA, Housing Benefit, state Pension or on an equivalent low income. It can be hard to set a strict financial definition, but we are talking about people on or below £7,000 a year, often a lot less than this. Please bear this in mind when choosing your fee rate.
Final decision on granting a Concessionary rate rests with Sail Boat Project.
• Deposits are non-refundable.
• Cancellations made within 42 days of the start date of the holiday / course result in the full payment being non-refundable.
• Cancellations made more than 42 days before the start date of the holiday will result in the balance of payments being refunded if they were paid in advance. A portion of the deposit may still be held by Sail Boat Project to cover costs that we may have incurred, but usually we can return the full amount.
In practice we’re not in the business of ripping anyone off. We understand that sometimes cancellations are unavoidable and we will always refund monies paid as fully as possible without leaving us out of pocket. If you were to pull out of a course the week before we will probably only be able to refund your money if we can replace you in that last week.
Sail Boat Project CIC reserve the right to cancel holidays and courses at our discretion. If we are forced to do so, such as due to bad weather, we will work with you to attempt to find you a suitable replacement or if not we will refund all of your money. However, Sail Boat Project cannot be held responsible for any other loss that you may have incurred due to cancellation of your course or holiday.
You are advised to take out holiday insurance if you wish to be covered for this potential loss. When sailing as individuals we’ve used click4quote.com in the past – they have a policy called a Mariner’s policy which expressly covers sailing. Please check that it will cover everything you want it to. If sailing to the continent, or you are visiting us from the EU, it is worth having an up to date E111 Health Insurance Card. Please note that these are not valid in the Channel Islands and separate health insurance is advisable if travelling there.
Sail Boat Project CIC reserve the right to alter the destination of courses and holidays at our discretion, subject to discussion and agreement with customers. Alterations will only be considered in the anticipation of extreme weather conditions, and customers will be substituted with a sail passage of equal value and duration, or be offered to re-schedule to the next available trip to that destination.
The vessels we use are safety coded with the Maritime & Coastguard Agency (MCA) to take out fee paying passengers in the sailing areas we advertise, meaning that she has undergone a rigorous safety examination, checked every year. Sail Boat Project CIC only hire qualified Yachtmaster skippers, commercially endorsed with the MCA, whose ability we know first hand though sailing together.
All members hold current first aid certificates and each vessel carries emergency equipment sufficient for the sailing we will be doing. All sailing trips start with a full safety briefing, identification of risks and location of safety equipment. However, sailing is not without a certain degree risk at their heart. Sail Boat Project CIC cannot be held responsible for circumstances outside of our control and participation is at the risk of the client.
We have a range of foul weather gear for participants to choose from and will do our best to make sure you have clothing that best fits you. Lifejackets and safety harnesses are also provided and must be worn at all times. Use of safety harnesses is at the discretion of the skipper and you must clip on when asked to. If you have your own foul weather gear you are of course welcome to bring it. Please feel free to discuss equipment concerns with us prior to your sailing trip or course, we will happily advise on purchases if you would like to buy your own gear.
You must inform us of any known medical conditions that may affect you during your sailing trip or course.
You will be required to complete and sign a copy of our consent form before coming out on one of our vessels.
While we do everything we can to make your time with us enjoyable, rewarding and safe, you may feel we have not met your expectations in some way. We would strongly encourage you to raise any problems you encounter with us immediately, while your trip is ongoing so that we can address your concerns right away. If this is not possible for any reason, please contact us in writing (i.e. by letter or email) within 35 days of your return home setting out the basis of your complaint.
We will acknowledge receipt of your message as soon as possible, so that you know we are dealing with your complaint, and let you know when you can expect our response. This will normally be within 7 days, but some complaints may be more complex and need longer to resolve.
A member of Sail Boat Project who was not present during the trip/course that the complaint pertains to will investigate. We will ask the skipper, first mate, and where necessary other crew members present to obtain a balanced view of the issue. We will provide a response to your complaint as promptly as possible, and offer compensation where appropriate.